Support Services does not include support for:
- Fix a failure, if it is found to be a failure other than the Product’s.
- Recovery from accidents, natural disasters, or failures caused by modification of the Product.
- Recovery from failures caused by unplanned operating environments for the Product.
- The investigation or confirmation of a problem unless it is a problem of the Product.
- The remedy of intrusions or compromises on systems and hardware on which the Product is installed.
- Software and application development and software engineering.
- Isolation of software engineering problems.
- Implementation and system integration support.
- Performance consulting.
- Recovery of any data (regardless of the cause of data loss).